Why are ads not loading?

If an ad won't load or freezes, it's usually due to a temporary connection drop or a third-party ad network limit.

Quick Troubleshooting Steps

Before reaching out to support, please try these quick fixes:

1. Check for Ad Blockers: Ensure you don't have an ad-blocking app, custom DNS, or VPN enabled on your device, as these actively prevent video ads from loading.

2. Switch Your Network: Toggle your connection from Wi-Fi to Mobile Data (or vice versa). This often clears up minor routing glitches with the ad provider.

3. Wait a Few Minutes: Ad availability depends on third-party networks and your region. If no ads are available right now, check back shortly!

4. Force Restart: Fully close the app from your phone's multi-tasking screen and reopen it to force a fresh connection to the ad server.

Still having trouble? If you’ve tried all the steps above and ads are still broken, please submit a ticket with your Device Model and OS Version so our team can investigate!