I completed an Offerwall task but didn't receive my reward

If you completed an Offerwall task or survey but didn't receive your reward, you'll need to contact the Offerwall provider directly.

The Offerwall is managed by a third-party provider, which means our support teams don't have access to their reward system or the ability to investigate missing rewards.

To get help:

1. Open the Offerwall in the game via the bonus section/shop.
2. Locate the offer you completed and select support. You can also find a support icon in the top left of the main menu. 
3. Submit your request to the Offerwall provider with any relevant details about the completed task.

The Offerwall provider can review your completion status and determine whether a reward should be issued.

Important information:

Trophy Games is not responsible for decisions made by the Offerwall provider, including whether an offer is approved, rejected, or deemed ineligible for a reward.
Response times are determined by the Offerwall provider and can vary depending on the complexity of the request. Unfortunately, Trophy Games cannot speed up the review process or provide updates on the status of Offerwall support tickets.